Bay Vista Waterfront Motel | Terms & Conditions

Welcome to Bay Vista Waterfront Motel

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TERMS & CONDITIONS:

** Sorry we do not take WINZ/emergency housing guests **

 

Bookings/Payment 

All accommodation must be paid for on arrival and a credit card is required to secure all bookings. Overdue/recovery charges may be made if your account is not paid on time.

Group Bookings: Bookings of 3 units or more are classed as a group booking.  A prepaid deposit of the 1st night of each unit booked is required. The cancellation notice required on group bookings is 7 days.  The deposit is non refundable in the event of a cancellation within the 7 days.

Cancellations

General Cancellations: (Exceptions below)
We require 48 hours notice for cancellations.
Cancellations made within this time will be charged 1 nights accommodation if we are unable to on sell your unit. 
Peak Season Cancellations  (20 DEC - 30 JAN) & Public Holiday Weekends:
We require 7 days notice for cancellations.
Cancellations made within this time will be charged for your entire stay if we are fully booked and are unable to on sell your unit.
Group Booking Cancellations: (3 or more units)
We require 7 days notice for cancellations.  Your deposit is non refundable if you cancel within the 7 days required.

 

Failure to Arrive: In the event of a no show the full amount of the reservation will be charged.

COVID 19: We do not charge for Covid 19 cancellations if you go into lockdown at short notice.  Other than this, all of the above cancellation policies apply.

 

Other:
Reception hours:

8am - 8pm but late arrivals are always welcome, please advise us upon booking or ring to let us know if you are going to be later than expected..

Check-in is available from 1pm (late check in off Ferry available also)
Check-out time is 10am on the day of departure.
Late check-out is by arrangement only.

Visitors are not allowed in rooms after 10pm.
Damage to the room or property may be charged, plus a charge for any resultant loss of income if applicable.

Smoking is not allowed in any room on the property. If you do smoke, then you may be charged appropriate cleaning and loss of income charges.

Pet Policy: We do not permit pets in the units under any circumstances.
The exception being Seeing Eye Dogs by arrangement.